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Services Customer care is a
cornerstone of our operations and one of the most important
components in our portfolio of equipment and services. Our highly
trained technical staff take full responsibility for our products
before and after delivery.
Currently, HNS has maintained a troop of over 50 high-calibre
engineers and technical support staff, all of them hold a Degree or
Master Degree in engineering disciplines.
Our comprehensive customer service program includes:
Network Consultancy
We offer customer expert assistance in all
communication
related matters, for example,
site survey, network planning etc.
Installation
Our professional teams can install, test and
start
up your installations or assist your own
technicians by
providing supervision. In fact,
HNS teams have successfully
commission
over 3 to 4 communications projects of national
and provincial scale.
Repair and replacement
service
The service aims at maximizing safety and reliability
with the first-line maintenance
operation. HNS has maintained
spare part centers both at Beijing and Guangzhou to facilitate such
support.
Documentation
All products and systems are supplied with
complete documentation, including installation procedures, testing,
start-up and trouble-shooting.
Help-desk
This Help-desk Services handles telephone
consultations by resolving day-to-day operational problems of the
customers.
Service Contracts
Tailor-made to your operations. We can
maintain, repair or over-haul your communication network anywhere in
China and Hong Kong.
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